Shipping policy
Shipping Policy
Order processing
Orders are processed and prepared for shipment within 1-2 business days. Orders are not processed or shipped on weekends or holidays. Processing times may be longer during launches, promotions, or periods of high order volume.
Shipping rates
Shipping costs are calculated at checkout based on your delivery address, package weight, and the shipping service available for your order.
Shipping methods and delivery estimates
We currently offer USPS shipping options when available, including:
- USPS Ground Advantage: economical delivery option
- USPS Priority Mail: faster delivery option
Delivery estimates are provided by the carrier and are not guaranteed. Actual delivery times may vary because of weather, carrier delays, incorrect addresses, holidays, or other circumstances outside our control.
"Print-on-demand items: These items are made to order. Please allow 2–5 business days for production before your order ships. After shipping, delivery within the US usually takes 3–5 business days. International delivery usually takes 10–30 business days and costs $6.99. Customs duties or import taxes may apply for international orders and are the customer's responsibility." (Posters and Apparel)
"Orders with multiple item types: Some of our products ship directly from us, and our print-on-demand apparel is made and shipped by our production partner. If your order includes both, each group of items has its own shipping charge. These charges are combined and shown as one total at checkout before you pay.
Separate shipments: Orders with both types of items will arrive in separate packages, usually on different days. Gear shipped by us typically arrives sooner, and print-on-demand items follow after production. You'll get a tracking number for each package as it ships."
Shipping address
Please make sure your shipping address is accurate before completing your order. Contact us as soon as possible at orders@kineticconceptsgroup.com if you need to request an address change. We cannot guarantee that address changes can be made after an order has been processed or shipped.
Tracking
When your order ships, you’ll receive a shipping confirmation email with tracking information when available. Tracking may take some time to update after the package is accepted by the carrier.
Delayed, lost, or damaged packages
If your package is delayed, appears lost, or arrives damaged, please contact us at orders@kineticconceptsgroup.com. We’ll help you review the shipment details and determine the appropriate next step. Carrier delivery estimates are not guaranteed.
Incorrect or undeliverable addresses
If an order is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs. Contact us before placing a replacement shipment.
International shipping
- We ship to select international destinations. Customers are responsible for any customs duties, taxes, brokerage fees, or other import charges assessed by the destination country.
Contact
For shipping questions, contact us at orders@kineticconceptsgroup.com.